Shipping policy
The Pine Needle Tea Shop U.S. Shipping Policy
Thank you for shopping at The Pine Needle Tea Shop. All orders from The Pine Needle Tea Shop are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at support@pineneedletea.org.
Where We Ship
The Pine Needle Tea Shop offers shipping to all USA states, territories, and even APO/FPO addresses as well as limited international shipping.
Processing
We process orders during our normal business hours. Unless otherwise stated, please allow 1 to 2 business days for us to process your order. Orders received before 1PM EST are usually shipped within 1 business day. We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Ahem, Covid-19.) If we are experiencing longer than usual processing times, we will notify you either on our site or by email.
Shipping Rates & Timing
The Pine Needle Tea Shop has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
Tracking Your Order
When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at support@pineneedletea.org.
Lost, Stolen, or Damaged Orders
Please contact us immediately if you order is lost or damaged. We apologize, but can not be responsible for stolen goods, although we will do everything we can to help you file a claim with the carrier.
How to Contact Us
If you have any questions or concerns regarding your order or the shipping options available, please contact us at support@pineneedletea.org.
Thank you for shopping at The Pine Needle Tea Shop. All orders from The Pine Needle Tea Shop are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at support@pineneedletea.org.
Where We Ship
The Pine Needle Tea Shop offers shipping to all USA states, territories, and even APO/FPO addresses as well as limited international shipping.
Processing
We process orders during our normal business hours. Unless otherwise stated, please allow 1 to 2 business days for us to process your order. Orders received before 1PM EST are usually shipped within 1 business day. We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Ahem, Covid-19.) If we are experiencing longer than usual processing times, we will notify you either on our site or by email.
Shipping Rates & Timing
The Pine Needle Tea Shop has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
Tracking Your Order
When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at support@pineneedletea.org.
Lost, Stolen, or Damaged Orders
Please contact us immediately if you order is lost or damaged. We apologize, but can not be responsible for stolen goods, although we will do everything we can to help you file a claim with the carrier.
How to Contact Us
If you have any questions or concerns regarding your order or the shipping options available, please contact us at support@pineneedletea.org.